Frequently Asked Questions

Personalized name on a bag is a special service that involves adding a customer’s name or initials to a bag to create a unique and customized item. This personalization option allows customers to make their bag truly their own by adding a personal touch to it.

The process of adding a personalized name on a bag typically involves techniques such as embossing, engraving, or printing the name or initials onto the bag’s surface. This customization option allows customers to create a one-of-a-kind piece that reflects their individual style, personality, and preferences.

Adding a personalized name on a bag can make for a thoughtful gift, a special memento, or simply a way to make a fashion statement that is uniquely yours. It adds a touch of exclusivity and personalization to the bag, making it stand out and adding a special meaning to the item.

If you offer personalized name services on bags, it’s important to communicate the process, options, and any additional costs associated with this service clearly to customers. This can help customers understand how they can personalize their bag and make an informed decision about adding their name to the item.

To make a purchase from our website or shop, simply follow these steps:

1. Visit our website or shop: Start by visiting our website or physical store location to browse our products and offerings.

2. Browse our products: Explore our range of products, including bags, accessories, gifts, and more. Click on the items you are interested in to view detailed product information, pricing, and customization options.

3. Add items to your cart: Once you have selected the items you wish to purchase, click on the “Add to Cart” button to add them to your shopping cart.

4. Review your cart: Review the items in your cart to ensure you have selected the correct products, quantities, and customization options. You can also apply any discount codes or promotions at this stage.

5. Proceed to checkout: Click on the “Checkout” button to proceed to the checkout page. Here, you will need to provide your shipping address, payment information, and any special instructions for your order.

6. Place your order: Review your order details, including the items purchased, shipping method, and total cost. Once you are satisfied, click on the “Place Order” button to complete your purchase.

7. Receive order confirmation: After placing your order, you will receive an order confirmation email with details of your purchase, estimated delivery date, and tracking information (if applicable).

If you have any questions or need assistance with your purchase, feel free to contact our customer service team for support. We are here to help make your shopping experience smooth and enjoyable. Thank you for choosing to shop with us!

If you have received a product with a defect, we apologize for any inconvenience this may have caused. We strive to provide high-quality products and exceptional customer service, and we take product defects seriously. Here is how you can address a defect in a product purchased from our website or shop:

1. Contact Customer Service: Please reach out to our customer service team as soon as possible to report the defect in the product. You can contact us via email, phone, or through our website’s contact form. Provide details about the defect, including photos if possible, to help us understand the issue.
2. Return or Exchange: Depending on the nature of the defect and our return policy, we may offer you the option to return the defective product for a refund or exchange. Our customer service team will guide you through the return process and provide instructions on how to proceed.
3. Resolution: Once we receive the defective product, we will inspect it to verify the defect and determine the appropriate resolution. This may include issuing an exchange, providing a replacement product, or offering store credit as compensation for the inconvenience caused.
4. Feedback: Your feedback is valuable to us, and we appreciate your input on the defect to help us improve our products and services. We will take your feedback into consideration to prevent similar issues from occurring in the future.

We are committed to resolving any defects in our products promptly and ensuring your satisfaction as a customer. Thank you for bringing this matter to our attention, and we apologize for any inconvenience caused. Please do not hesitate to contact us if you have any further questions or concerns.

If you are inquiring about whether our company accepts bags for repair, we do accept bags for repair on a case-by-case basis. If you have a bag that needs repair, please contact our customer service team to discuss the issue and determine if we can assist with the repair.

When contacting us about a repair, please provide details about the type of repair needed, the brand and model of the bag, and any specific concerns you have about the repair process. This information will help us assess the repair needs and determine if we are able to provide the necessary services.

Once we have reviewed the information provided, we will let you know if we can accept the bag for repair and provide you with instructions on how to proceed. Depending on the nature of the repair, there may be a cost associated with the service, and we will provide you with an estimate before proceeding with the repair work.

If you are looking to have your bag cleaned, we apologize for any inconvenience, but we do not currently offer cleaning services for bags. However, there are several options available to you for cleaning your bag:

1. Professional Cleaning Services: You can look for professional cleaning services that specialize in cleaning and restoring bags and leather goods. These services may offer a range of cleaning and restoration options to help refresh and revitalize your bag.

2. DIY Cleaning: Depending on the material of your bag, you may be able to clean it yourself using gentle cleaning solutions and techniques. Be sure to follow the manufacturer’s instructions for cleaning your specific type of bag to avoid damaging the material.

3. Local Cleaners: Some dry cleaners or leather goods repair shops may offer bag cleaning services. You can inquire with local cleaners in your area to see if they provide cleaning services for bags and leather goods.

Before attempting to clean your bag, make sure to test any cleaning solutions on a small, inconspicuous area of the bag to ensure they do not cause damage or discoloration. If you are unsure about cleaning your bag yourself, it may be best to seek professional cleaning services to ensure the proper care and maintenance of your bag.

We apologize for any inconvenience and appreciate your understanding. If you have any further questions or need assistance with your bag, please feel free to contact us for guidance and support.

Here are the care instructions for bags made of nylon and vegan leather:

Nylon Material Cleaning Instructions:

1. – Empty out the nylon bag.
2. – Add a few drops of liquid soap to a bowl of lukewarm water and mix until suds form.
3. – Dip a clean soft towel, microfiber cloth, or lint-free cloth into the soap and water mixture. Gently wipe the bag’s surface, avoiding leather, hardware, or zippers. Apply more pressure for tougher stains.

4. – For stubborn stains and dirt, use a soft toothbrush to scrub them away.
5. – Blot the handbag with an additional clean towel or lint-free cloth to remove excess water.
6. – Leave the bag open to air dry. Avoid using artificial heat sources like hair dryers or heaters, and do not expose the bag to direct sunlight to speed up the drying process.

Vegan Leather Care Instructions:

1. – For solidified or stubborn stains, mix equal parts water and distilled white vinegar. Blot the stain with the vinegar solution using a clean cloth until the stain disappears. Wipe clean with a dry cloth.

2. – To remove slight marks or stains, add a small amount of mild detergent to warm water. Gently wipe the stain with a cloth until it disappears. Dry the spot with a soft, clean microfiber cloth.

3. Following these care instructions will help maintain the appearance and longevity of your

nylon or vegan leather bag. If you have any specific concerns or questions about caring for your bag, feel free to reach out for further assistance.